Overview

The Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations. 

  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Provide the client with concierge-level security at the company location and/or events;
    • Deescalate tense situations or individuals that may arise.
    • Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
  3. Conduct quality investigations and complete investigative reports.
  4. Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
  5. Transport the client to and from company location and/or events.
  6. Secure the client's residential perimeter;
    • Review CCTV, manage access controls, and respond to alarms, as needed.
  7. Identify and escalate equipment deficiencies/failures.
  8. All other duties, as assigned.

 

  • Law enforcement, military, and/or security experience.
  • Ontario security license.
  • Concierge-level customer service experience.
  • Able to complete thorough and accurate investigations and reports.
  • Access control systems, CCTV, and alarm monitoring experience.
  • Strong problem resolution skills.
  • Able to interact effectively at all levels and across diverse cultures.
  • Solid verbal and written communication skills.
  • Computer knowledge; Microsoft Office.

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers. 
  • Occasional reaching and lifting of small objects and operating office equipment. 
  • Ability to adjust focus between close and distance vision.
  • Travel, as required.

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