Overview

The Command Centre Operator is responsible for ensuring the integrity, availability and protection of the company's primary assets: reputation, people, information and facilities, by monitoring the company's critical infrastructure and acting as the control liaison during incidents. 

  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Perform daily operations of ASIA Security Operations Centre (ASOC).
  3. Monitor, dispatch and respond to alarms and security-related events on a routine basis.  
  4. Responsible for conducting CCTV audit for ASIA sites, maintaining the record and Radio set functionality check.
  5. Provide remote site security coverage for the sites in the Region of ASIA.
  6. Monitors all Security Operations Centre systems and applications for functionality, status and conducts basic troubleshooting and assessment before escalating problems to the Security Technology Group (STG) via Service tickets.
  7. Responsible for acting on all customer service-related calls promptly and either resolve them personally or refers issues to the appropriate individuals for resolution and closure.
  8. As part of access resolution, access badge management for HKG and TKY sites.
  9. Track quarterly ACR/MGR attestation reports and ensure 100% compliance.
  10. Weekend / Holiday / after office hours access support to sites in the ASIA region.
  11. Provide support to site Ops team during weekly / monthly security systems check.
  12. Provide support to FREC and STG during preventive maintenance activities.
  13. Responsible for overseeing and monitoring the movement/location of the cab while the alarms are being responded to.
  14. Responsible for monitoring all travel and transport cab movements during the shift and support the incident response team.
  15. Provide GPS navigational guidance to the Transport Security Manager -TSM / Transport Security Specialist -TSS (whoever responds to the emergency) with the help of a monitoring tool map to reach the location of the affected cab faster for effective response.
  16. Media Monitoring for any probable business disruptions and create Geo-fence of the area and provide inputs to the management.
  17. Ensure wellness check conducted on all cab occupants during all cab related incidents.
  18. All other duties, as assigned. 
  • Minimum of one year of Command Centre or Security Operation Centre experience preferred.
  • Previous Security Operation Centre or security experience preferred.
  • Preferred knowledge of integrated security systems, include alarm and access control systems, CCTV systems, Fire detection/suppression systems, Transport Security tools (MoveInSync/ Fleet Vigil)
  • Ability to multi-task and prioritize.
  • Acts as customer's best service provider at all times.
  • Effective written and verbal communications skills.
  • Good organizational skills, with an emphasis on multi-tasking and rapidly assessing and shifting priorities.
  • Must be able to fulfil the day-to-day responsibilities of Command Centre Operator Jr 1during his absence.
  • Must be willing to work in rotational shifts.
  • Computer skills; Microsoft Office.

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

  • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioural selection survey.
  • Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Ability to handle multiple tasks concurrently.
  • Must be able to see, hear, speak, and write clearly to communicate with employees and/or customers. 
  • Travel, as required.

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