The Operations Coordinator will be responsible for the operational and administrative support functions of Pinkerton's Deployable Assets (PDA) division. The Coordinator takes calls from clients and determines the necessary service logistics, communicates and manages associated workflows, schedules Agents, tracks and reports assignment/project outcomes, and assists internal and external stakeholders in the successful delivery and execution of security-related services.

  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Coordinate PDA services and operational and administrative support needs;
    • Answer calls from clients, Directors, and Operations Managers and assist with the dispatch, scheduling, and reporting of requested services.
    • Troubleshoot emerging client service issues.
    • Manage the associated workflows and assign Agents to specific assignments, as needed.
    • Communicate assignment/project expectations to all parties involved.
    • Collaborate with personnel and stakeholders to ensure milestones and deadlines are completed on time and within the scope of work.
  3. Track program results and provide reports of completed work, corrective action plans, and improvement plans.
  4. Send external partners self-assessments and security questionnaires using a web-based tool.
  5. Ensure deadlines are met for scheduling, dispatching, and audits;
    • Track and report outcomes of schedules, vendor hour approval, and virtual post checking.
  6. Utilize scorecards to measure the activities and outcomes of the PDA program.
  7. Assist in the coordination of virtual and on-site post checks for agent safety.
  8. Monitor the status of assigned projects.
  9. All other duties, as assigned.
  • Project management experience.
  • Sound judgment and decision-making ability.
  • Able to manage multiple tasks/projects with competing deadlines and priorities.
  • Able to carry out responsibilities with little or no supervision.
  • Effective written and verbal skills at all levels within the organization and external client representatives.
  • Able to work in a fast paced environment under multiple deadlines and competing priorities.
  • Attentive to detail.
  • Able to adapt as the external environment and the organization evolves.
  • Client service focused.
  • Serve as an effective team member.
  • Computer skills; Microsoft Office.

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers. 
  • Occasional reaching and lifting of small objects and operating office equipment. 
  • Ability to adjust focus between close and distance vision.
  • Frequent sitting.
  • Travel, as required.