The India Physical Identity & Access Management Assistant Lead is responsible for the Management of the processes relating to the supervision/maintenance of physical identify access badge and the maintenance of the access control program for the corporate on assigned site/sites. The PIAM Assistant Lead is required to work closely with local management, employees, contractors, and vendors. 

  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Ensure local and regional badge operations in the assigned area of responsibilities are compliant with the Corporate Global Badge policy.
  3. Work on access management applications to ensure that Service Level Agreements (SLAs) and commitments to internal customers are met.
  4. Ensure that all PIAM related equipment is efficient, serviceable, and yielding desired results. This involves managing in-house technical teams, external on-call support, annual maintenance contract performance, inventory control and evaluation.
  5. Leading a team of PIAM professionals, enabling them to achieve organizational objectives.
  6. Support, Train and develop the PIAM team to act as the first responders to conduct a visual inspection of all types of physical access control systems, initiate/track repair and maintenance activities to enhance operational efficiency, improve stability and reduce mechanical and nuisance alarms.
  7. Building working relationships and coordinating activities with all internal stakeholders, functional leads.
  8. Provide inputs for budgeting and forecasting for Pan India Sites in terms of PIAM requirements.
  9. Prepare and publish periodic dashboards related to badging operations in addition to maintenance of badging inventory and records.
  10. Comprehend business requirements, design solutions for key concerns by facilitating process improvements aimed at enhancing customer experience.
  11. Develop, plan and conduct training sessions to meet customer needs.
  12. Coordinate with badging stakeholders like SEZ Authorities/Exits team/L&D/HR onboarding teams for process revisions to meet customer needs.
  13. Conduct Access and security audits to identify vulnerabilities within existing systems.
  14. All other duties, as assigned. 
  • Ability to multi-task and deep dive as needed.
  • Ability to manage business stakeholders remotely and in a timely manner.
  • Experience and in-depth technical knowledge of access control systems (Lenel preferred) and badging operations.
  • Ability to adapt to a fast-paced, high demand and dynamic work environment.
  • Attention to detail and a high degree of personal organization.
  • Responsive and responsible attitude.
  • Must be proficient in communication, both verbal and written.
  • A demonstrated passion for customer service is a must.

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

  • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioural selection survey.
  • Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Ability to handle multiple tasks concurrently.
  • Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers. 
  • Travel, as required.