Overview

In accordance with post orders and site access control policies, the SecurityAgentgreetsand processesallincomingemployees,visitors, and vendors into the client lobby.The Agentwillrespond to emergencies,provide concierge services,andmust be familiarwith allaspects of the local communityincluding geography, directions,and amenities in order to answer questions, resolve concerns, and provide alternative recommendations.

  1. Represent Pinkerton core values of integrity, vigilance, and excellence.
  2. Controlaccess totheclientlobbythroughthe admittance process;
    • Screen visitors, vendors, and client employees in an efficient manner in order to expedite their admittance to the site or facility.
    • Ensure every interaction (including first time visitors and returning long-term client employees) receive exceptional customer service through warm greetings, suitable recommendations, and improvised solutions, if needed.
    • Enforce safety and security policies/procedures.
  3. Respond to medical emergencies, bomb threats, biological/chemical threats, workplace violence, fires, building evacuations, electrical power failures,activated alarms, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, suspicious activity, andall other emergencies.
  4. Deescalate tense situations through appropriate security measures and communication channels measures.
  5. Review CCTV footage, complete patrols, and review threat intelligence.
  6. Maintain logs, prepare incident reports, and communicate accordingly to client management, life and safety personnel and/or public safety authorities, as required.
  7. All other duties, as assigned.
  • Concierge-level security services experience.
  • Excellent communication skills (interpersonal, written, radio, cellphone, email, text, etc.).
  • Professional demeanor and appearance.
  • Experience with and working knowledge of access control systems, CCTV, alarm monitoring, etc.
  • Successful problem resolution skills.
  • Able to interact effectively at all levels and across diverse cultures.
  • Able to manage and defuse difficult, stressful, and/or confrontational situations through effective communication skills.
  • Able to multi-task and effectively manage competing priorities.
  • Serve as a positive team member.
  • Advanced observation skills; able to use sound judgment and make appropriate decisions.
  • Knowledgeable of local community; geography, amenities, and services.
  • Computer knowledge; Microsoft Office.

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Exposure to sensitive and confidential information.
  • Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
  • Regular computer usage.
  • Ability to handle multiple tasks concurrently.
  • Must be able to see, hear, speak,and write clearly in order to communicate with employees and/or customers.
  • Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
  • Frequent sitting, standing and/or walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
  • Some lifting and moving up to 10 pounds and occasionally up to 25 pounds.
  • Work in environments and under conditions that require carrying authorized weapons and ammunition, the use of protective gear and devices, and awareness of personal safety and safety of others.
  • Close and distance vision and ability to adjust focus.
  • Travel, as required.

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