Overview

The Security Operator, assigned to a specific client in Prague, will work in 8-hour shift-patterns within the Regional Security Operations Center (RSOC) control room, monitor all security technologies (such as network video and access control) across all office locations and liaise with emergency services and other monitoring agents.The Operator coordinates direct action and responses to incidents and alarms, compiles and completes security-related reporting for the Shift Manager to be shared with management responsible for the EMEA region. This position maintains active awareness of the monitored environment and establishes best practices to ensure the physical safety and security of employees, buildings, and assets.

  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Operate the RSOC in shift patterns, as required.
  3. Operate all RSOC technologies including network video, and access control.
  4. Provide a high level of service to local and remote sites and staff with the emphasis on the security and safety of staff, assets, and information.
  5. Coordinate direct action and responses to incidents and alarm activation.
  6. Compile reports for the RSOC Shift Manager on a daily/weekly/monthly basis.
  7. Provide high quality written and verbal reports, as requested.
  8. Complete telephone inquiries.
  9. Maintain accurate logs of events.
  10. Liaise with emergency services and other monitoring agents, as directed.
  11. Assist in the collation and preservation of digital media evidence.
  12. Assist in the collation and viewing of network video images in response to incident investigation and in line with code of practice.
  13. Identify and promptly respond to any system anomalies.
  14. Support the RSOC Shift Manager in monitoring regional travel requests and travel movements.
  15. Under minimal supervision determine the appropriate response to each reported incident.
  16. Maintain active awareness of the monitored environment to promote safe and effective working conditions.
  17. All other duties, as assigned.
  • English language skills required (B2/C1 level).
  • Understanding of video, access, and guard management systems, preferred.
  • Basic security analysis, incident assessments and triaging reports experience, preferred.
  • Exceptional communication skills with the ability to adapt the approach based on the individual and situation.
  • Able to deliver succinct and clear verbal and written reports, as required.

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers. 
  • Occasional reaching and lifting of small objects and operating office equipment. 
  • Ability to adjust focus between close and distance vision.
  • Shift work.
  • Security-related training and development.

 

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